All orders are sent by A Mail with the carrier La Poste Suisse SA. We process orders within 24 hours. The delivery time is usually 2 to 4 working days. Changes to orders are no longer possible after dispatch. Delivery complaints must be made directly to Swiss Post. Poulo-Condor is not responsible for delivery delays due to the carrier. In the event of delay or of lost product Poulo-Condor can help to assist the customer in his step of follow-up of order.